Email

We reply by email. We do not offer phone support.

Questions about an existing booking

We do not sell tickets and cannot see, change, cancel or refund orders. If you have already booked, use the customer service contact details in your booking confirmation email. They can help with tickets, meeting points, changes and refunds according to the conditions of your order.

What we can help with

Questions for the Vatican Museums

For questions about museum rules, accessibility services, reduced admission or official tickets, contact the Vatican Museums directly through their official website. We are an independent site and cannot answer on their behalf.

Please do not send payment card details or copies of identity documents by email. Read our privacy policy to see how we handle messages.